威客电竞

Service Centre Service Center

(1) service process:
Application process for franchised stores:
Join the application to company audit, sign the contract for joining the company, sign the franchise contract, transfer the deposit, fax the shop floor plan, design the packaging department audit, design the packaging department, check the designer, design, decorate, arrange the layout, check the drawings, confirm the decoration plan to the franchisee, then decorate the shop. To confirm franchisee, to pay the related expenses, to list the related items, to distribute the relevant accessories, to distribute the products in the field, to distribute the materials, to distribute the operation data, to store the store, to check the stores, and to celebrate the opening ceremony.
Process of submitting orders:
Identification of customer requirements
1.. Business merchandiser should fully identify the requirements of customers in the process of communicating with customers, such as delivery time, quality requirements, price, special requirements, transportation, service requirements, payment methods and so on.
2.. If the customer does not specify the requirements, the merchandiser should identify the requirements required for the intended or specified use. Products related obligations, including requirements specified in laws and regulations, should also be identified.
The 3. confirmed requirements should be specified in the "order form" and notify the relevant departments (such as production department, quality control department, ordering department, etc.).
Review of customer requirements
1, ordering review
Chinese style After receiving orders from customers (including oral, telephone and fax), business orders are immediately credited to the "order form". First check the relevant stock of the finished goods warehouse and whether there is enough stock. If there is any requirement, the product will reach an oral agreement with the customers in terms of product type, quantity, price, settlement method, place of delivery, color, mode of transportation and so on. Customers, if necessary, should be returned by the customer after confirmation, and the salesperson will sign the "order form" and the assessment will be completed.
If there is not enough stock, first contact with the production department, specify the delivery date and other matters, and reach the agreement with the customer, make a good record on the "order form", and sign by the relevant personnel of the business department to indicate that the assessment is qualified (if necessary, fax to the customer after signing the confirmation, then send back), and then issue the production plan.
2. In the contract or order, the evaluation of the customer must be carried out before the contract / order is signed. No contract or order can be signed until the customer agrees with the requirements of the product.
3, contract changes:
If A. fails to deliver the goods on time due to production or material and other reasons, the production department (or the ordering department) should inform the business department two days in advance, and the business department should contact the customer through the merchandiser. After obtaining the customer's agreement, he will specify the change content and the result of the change in the "order form" or the relevant contract. If the shipment is to be shipped in batches according to the actual situation of the factory, the customer should be contacted immediately after the customer agrees, and the details of the change should be specified in the order form. If necessary, the customer will need to sign the confirmation.
If B. changes the order (such as delivery date, quantity of delivery, quality requirement, etc.), the business department redetermines the order according to the contents of the change and the relevant departments / personnel.
Cancellation of order 5. (contract)
(A.) when the customer asks to cancel the order, the business department should contact the relevant departments / personnel immediately and get the relevant results informed of the relevant departments.
B. if the factory needs to cancel the order or contract due to irresistible reasons, it should contact the customer immediately and get the same conclusion.
(2) after sales service:
We advocate the "worry free service" thinking of changing places, respecting customers and standing in the position of customers.
To think, quickly and accurately provide customers with sincere guidance and services. Make every purchase
The customers of our products have no worries.

0311-84324850
0311-84324850
269620376@qq.com
One billion four hundred and sixty-eight million one hundred and two thousand six hundred and fifty-five
No. 8 Purple City Street, Jinzhou, Hebei
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